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Below you'll find things we're thinking about. The topics are, for the most part, directly related to customers, the challenges and rewards of being customer focused and how your customer-facing organizations can do it. Some of these thoughts reinforce what you already know. Others, we hope, will challenge you.

We welcome your comments on what we're thinking and your participation in helping to advance that thinking. Please post a comment on any of our posts.

If you would like a feed of these posts, click on Syndication and select the categories or authors you are interested in.

  
25 Latest Articles

Current Articles | Archives | Search | Syndication

Monday, January 5, 2009

GE Does it Again?

GE is often held out as a, or maybe the, model for leading-edge management practices. That reputation, in my opinion, is well deserved; only more so in light of the transformational efforts undertaken by CEO Jeffrey Immelt since taking over the helm in 2001.

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Monday, January 5, 2009 1:37 PM by Bill Heenehan
2771 Views : 0 Comments

Friday, November 21, 2008

Soap and Search - Change and Innovation at new and different levels

Wednesday’s Wall Street Journal reported that soap giant, Proctor & Gamble, and search giant, Google, have been involved in a job swap program designed to help each figure out how to leverage the other’s strengths for mutual and individual benefit

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Friday, November 21, 2008 11:36 AM by Bill Heenehan
4497 Views : 0 Comments

Wednesday, November 12, 2008

Why your head should be in the cloud

I like to think of myself as at least semi-literate when it comes to technology. When it comes to the mega trends in technology, though, I’ll admit I sometimes find my head spinning in all of the jargon and struggle to find the mega in the trend.

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Thursday, November 20, 2008 2:54 PM by Bill Heenehan
3260 Views : 0 Comments

Tuesday, September 16, 2008

Trading in ideas

Innovation comes in the form of reliable predictions at Best Buy. Employees are invited to share more than their opinions using a fascinating concept that apparently has been around for decades: Prediction Markets.

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Wednesday, September 17, 2008 7:40 AM by Bill Heenehan
3160 Views : 0 Comments

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What We're Thinking

Click on a category below for blog posts associated with the category

CUSTOMER RELATIONSHIPS
BUYING CYCLE
CUSTOMER - FACING STRATEGIES
BEST WAYS TO SERVE THE CUSTOMER
YOUR PEOPLE
CHANGE
ACCOUNTABILITY
INNOVATION
PROCESS AND TECHNOLOGY
MARKETING & MARKETING MGMT
ALL ENTRIES


 

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