Below you'll find things we're thinking about. The topics are, for the most part, directly related to customers, the challenges and rewards of being customer focused and how your customer-facing organizations can do it. Some of these thoughts reinforce what you already know. Others, we hope, will challenge you.
We welcome your comments on what we're thinking and your participation in helping to advance that thinking. Please post a comment on any of our posts.
If you would like a feed of these posts, click on Syndication and select the categories or authors you are interested in.