New ideas and fresh insights enhance both what we have thought about the eight leverage points and how that thinking gets applied in the day-to-day world.
In addition to continually incorporating new thinking in our client engagements, we offer visitors to our site three ways to learn and participate:
Here we share what we're reading now and what's in our libraries and review books and articles of particular note, either because they extend understanding and application of the eight leverage points, and/or they are highly visible.
Our Principals, and occassional guests, blog regularly on ideas and issues of the moment affecting how organizations become truly customer focused. You are welcome to participate.
We look forward to your frequent visits and encourage you to subscribe to our content in the Expert Thought section of our website.