Facing and winning this new competition will require a renewed focus on human capital, one which is aimed at creating a workforce with a vested interest in sustained and predictable results.
Organizations which recognize people as difference-makers and act and invest accordingly will create such a workforce.
The five areas of focus
- Understanding who their people, young and older, are – their skills, talents, styles and motivators – and valuing the differences that emerge
- Working to clearly define roles, process and cross-functional teaming that benefit from available skills, talents, styles and motivators and most effectively get the work done
- Designing new and flexible working arrangements to both stanch the outflow of critical knowledge and experience and to create attractive environments to retain an evolving workforce
- Maximizing the contributions of their people by pushing decision-making and accountability as far into the organization as possible
- Investing in the skills they have to do today’s job as well as those they will need to do tomorrow’s